Job specification

IT Manager - London

Full-time United Kingdom IT & Security Experience: Mid-Senior level

We are Kairos, a collection of award-winning social media companies changing the way the next generation discover, consider and buy from brands on social. Our core offerings include creative strategy, talent management, media publishing, esport strategy, content production & design, data & insights and influencer marketing.

Operating and launching global campaigns from our bases in London and Manchester, our workforce is now 10x bigger than when we started 5 years ago and we’re still growing. Our people bring success to international clients in a space that many traditional agencies are struggling to navigate and we're now looking for our next player.

The Kairos Group houses our social creative agency: Kairos Media, our owned media agency,

Kyma, whose content generates 150M+ views per month and Turopium, a full-service

management agency specialising in taking a market leading approach to working with talent.

We share our offices and ideas, come join the party.


The Role

We are looking for a highly motivated and organised IT Manager to support our Operations function. We’re a well oiled machine and need a technical specialist to take our team to the next level. If you’re tech savvy, highly organised and looking for a new challenge - this is the role for you!


Responsibilities

  • Install and configure computer hardware, operating systems and applications. Setting up this process for future IT hires to conduct.
  • Track, manage and issue access to our internal systems, domains and software.
  • Manage and maintain the technology asset register across Kairos Group.
  • Support HR & Operations in drafting and implementing technology & security policies, processes and systems to ensure we are audit compliant and protected as a business.
  • Assess, develop and manage the security of our data, network access and systems, ensuring we are GDPR compliant with staff and client data.
  • Be the first point of contact for all hardware and software troubleshooting queries (even the switch on and off jobs).
  • Carry out onboarding and offboarding processes, ensuring management of relevant software and equipment access.
  • Liaise with 3rd party providers where appropriate for the support and on-going maintenance of the user based hardware estate including purchasing of end user equipment as necessary.
  • Build out and manage a wider IT support team as we scale by recruiting, training and coaching employees, communicating job expectations and appraising their performance

Requirements

  • Proven working experience as an IT Manager or relevant experience
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
  • Excellent listening and questioning skills, combined with the ability to interact confidently with team members to establish what the problem is and explain the solution.
  • A strong understanding of Mac OS operating systems.
  • In depth knowledge of G-Suite and ability to optimise.
  • Demonstrated ability to troubleshoot difficult issues, and problem-solving skills with a focus on process improvement and/or automation.
  • The ability to work autonomously and be part of a small team.
  • A passion for organisation, tracking & security.
  • Attention to detail.
  • Ability to manage personnel

Benefits

  • 36 days holiday per year, including a 10 day block "reset", Christmas closure and birthday day off.
  • Subsidised bespoke benefits package giving you access to benefits you want (Childcare, pension, healthcare, gym, Netflix, Deliveroo, you name it, it’s on there)
  • Mental Health partnership with Plumm giving you access to therapy and counselling, and your immediate family access to a huge range of resources.
  • Enhanced Maternity & Paternity policy as well as enhanced policies for same-sex and non-binary couples.
  • Enhanced compassionate leave so you can truly take the time you need.
  • Flexible working hours giving you an earlier start for an earlier finish or later start for a later finish.
  • Company away days! (Covid royally screwed this but it will return)
  • Community days - we give you time off to go support a cause you believe in!
  • Plenty of clubs/societies - and if we don’t have something that suits then you can always suggest it.
  • Holiday office closure & additional time off for religious holidays
Apply here
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