Job specification

Senior Account Manager (USA) - Los Angeles

Full-time United States Accounts Experience: Mid-Senior level

The Role in a Nutshell

You will oversee and be accountable for the delivery of a large scale, nationwide US esports tournament for one the most reputable brands in the world. Spanning across online and offline activity, you will manage all aspects of the project, working with various teams under you. You will deliver a world first format and a market leading execution that is the first step in a multi year project.

Responsibilities

The Senior Account Manager is responsible for the overall client satisfaction, strategy, and program delivery for assigned accounts. Responsibilities include, but are not limited to:

Serve as primary relationship owner for assigned accounts and lead the entire project team from planning to execution
Set client program objectives and project timelines as part of the start-up process
Project manage all responsible parties for on-time, on-budget deliverables
Communicate client requirements to social teams, influencer teams, esports/operation teams and admin teams
Managing relationships with publishers, their IP and value exchange between both parties
Lead client review sessions, internal and external start-up meetings
Oversee all the activities for a given account to ensure client expectations are met
Proactively seek opportunities to improve client metrics and increase scope of project
Advise best practices for esports marketing strategies to drive client goals/metrics
Analyse the effectiveness of client programs, and recommend improvements or additional services as appropriate.
Oversee client billing and forecasting
Analyse and report P/L, client by client, and aggregated

Requirements

Clear experience of running/overseeing esports tournaments in the US with a large volume of participants across software and offline events

Experience of leading the client relationship across large projects or campaigns

3+ years of running large scale or professional esports tournaments

3+ years of Account Management or Project management experience

Experience in wider marketing, specifically working with influencers would be extremely beneficial.

Extreme attention to detail

Proactive, take-charge attitude

Demonstrated capacity for independent initiative

Ability to be completely autonomous where required

Strong written & verbal communication skills

Strong presentation skills

Strong interpersonal skills and ability to build relationships

Proficiency in Word, Excel, and PowerPoint, and Google suite tools

Proven ability to learn new tools and software quickly and independently

Marketing, consulting, or client services industry experience a plus

Benefits

Pension and life assurances
Company away days! (Covid royally screwed this but it will return)
Community days - we give you time off to go support a cause you believe in!
Plenty of clubs/societies - and if we don't have something that suits then you can always suggest it.
Free Breakfast on Mondays (Covid royally screwed this but it will return) ● Birthday day off - and we always provide cake...
Beers on a Friday
We close the office over Christmas!
Unlimited Wellbeing days.

Apply here