Job specification

Senior Account Director - SAD-1-LDN

United Kingdom EMEA Agency

Who we are 

We are Kairos, an award-winning team of over 100 social natives, with offices across London, Manchester and New York.

Founded by our ‘30 under 30 co-founders’ we are specialists in digital marketing, experts in social media and gamers at heart, but that hasn’t stopped us from working with the biggest non-gaming brands in the world helping them to reach their audiences in creative and innovative ways, powered by social media.

Samsung, KFC, PepsiCo, Epic Games, Activision, JBL, Pizza Hut, Cetaphil: these are just some of the brands we work with daily and we need creative, strategic, data-led individuals to help shape award-winning campaigns that keep them coming back for more!

Kairos operate a hybrid culture in our London office, as we understand the value of both home and in-office working. We expect office attendance at our Holborn base at least 2 days per work to allow for effective teamwork and collaboration with your peers.

Want to join the team? Here are our three non-negotiables...

  • Input - Join in, take part, be heard and contribute, team members looking for an easy ride won’t succeed here.
  • Output - Focus on quality, if you’re not happy with what we’re creating then stop and ask why. Everything we create should be good enough for your portfolio.
  • Together - Most importantly, achieve it together! Not feeling it, that’s okay we’re one team and support each other every step of the way. No egos. No judgment.

What You’ll Do

The Role in a Nutshell

We’re looking for an energetic client services and social media specialist to lead our client services and account management teams on some of our biggest accounts. With proven social and agency experience, and a flare for problem-solving, you’ll nurture and build lasting client relationships for the agency.

Working alongside directors’ and the project teams to deliver world leading work constantly pushing boundaries that we didn’t even know existed.


  • To establish and maintain a best-in-class Kairos Media client relationship standard for the agency to follow
  • To manage senior client expectations, increase client satisfaction and engagement
  • To identify and develop new opportunities within existing clients to maximise account growth (commercial and creative innovation)
  • To build trust and rapport with the agency’s key clients and be the go-to point of contact for all high level business decision making between the agency and client
  • To challenge the clients on their business needs, consult them on their goals and KPIs and advise on how the agency can support them on their business journey
  • To stay ahead of the curve on areas of the agency’s specialties and core competencies
  • To ensure all work is completed on time, delivered to the clients’ strategy and budget
  • To manage tracking and reporting of performance to uphold team accountability and promote quality of service
  • Extend and retain client relationships beyond each existing scope of work and, where appropriate, support with the project/campaigns teams to convert project based clients into retained accounts
  • To pursue new ways to contribute to overall agency and client profitability
  • To actively input into the development of agency’s strategy
  • To promote the agency’s purpose, vision and values and strategic objectives (both internally and externally)
  • To establish strong relationships across all agency disciplines, (other operating countries) and other owner-related businesses
  • To support on new business initiatives and pitch processes, where appropriate
  • To monitor and manage staff development, reviews and hiring for roles within client services and/or project management
  • To mentor fellow employees
  • To directly manage a team of industry leading Account Directors


  • Proven experience in social across client services or account management 
  • Proven experience in a senior management or executive level position
  • Exemplary client service skills with the ability to maintain and extend client relationships
  • Strong commercial background with a demonstrated history of growing new revenue
  • In-depth understanding of all communication, advertising and marketing disciplines - in particular social media and influencer marketing
  • Excellent time management, numeracy skills and attention to detail
  • Well-developed interpersonal skills and experience in dealing with senior stakeholders
  • Fluent, clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting
  • Assertive and able to take charge of a situation when appropriate
  • Ability to lead, motivate and influence others.


  • 36 days holiday per year, including a 10 day block "reset", Christmas closure and birthday day off.
  • Subsidised bespoke benefits package giving you access to benefits you want (Childcare, enhanced pension, healthcare, gym, Netflix, Deliveroo, you name it, it's on there)
  • Mental Health partnership with Lifeworks giving you access to therapy and counselling, and your immediate family access to a huge range of resources.
  • Access to Vitality healthcare for health insurance support
  • Enhanced Maternity & Paternity policy as well as enhanced policies for same-sex and non-binary couples.
  • Enhanced compassionate leave so you can truly take the time you need.
  • Flexible working hours giving you an earlier start for an earlier finish or later start for a later finish.
  • Company away days!
  • Community days - we give you time off to go support a cause you believe in!
  • Plenty of clubs/societies - and if we don't have something that suits then you can always suggest it.
  • Holiday office closure & additional time off for religious holidays

So, planning on being a Senior Account Director? Here’s the plan

Our process focuses on assessing a variety of skill sets and helps you and us to understand if the right decision is made on both sides. When we bring someone into the team we want to work with them for years, so the interview process is particularly important to us.

Stage One (30 mins) with Talent Acquisition.

Let’s get to know each other.

An informal chat with TA, firstly giving you the opportunity to ask questions about the role and find out more about the business, then we’ll ask you three or more questions.

  • Why do you want to work for Kairos?
  • Why do you think you’re right for this role?
  • What was your biggest challenge and biggest success in your previous role?

Stage Two (30 minutes - Virtual) (Hiring Manager)

Let’s get serious for a second.

An interview in front of one or sometimes two Kairos teammates. This stage will focus on your skillset, and ability to deliver the work and we’ll ask questions about your specific experience aligned to the role. Some questions you may be asked are:

  • Thinking about a time when you had a challenging perspective from a client that countered what your data/insights were suggesting, how were you able to address this to achieve a meaningful outcome?
  • When it comes to team management, what do you feel is the most important factor when motivating and engaging a team of strategists?
  • Tell us about a project that you’ve worked on, what was the brief, what was the process, and what was the outcome?

Stage Three (One hour - face-to-face is ideal, this is a hybrid role)

The Big One - Depending on the role and level.

A task and presentation in front of all three people from Stage One & Two. We use this task to understand core competencies:

  • Ability to pitch and your professional communication style.
  • Ability to create pitch decks / communicate your ideas visually.
  • Understanding of your creative ability, we’ll provide you with a cool brief don’t worry.

If you’re not successful at this stage we’ll commit to providing full detailed feedback, explaining why we’ve moved forward with someone else.

Apply here
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